If one were
to judge a wine list at a 5-star hotel in India
for the least profitability to make a wine statement,
the latest hotel that opened in Worli last week,
the Four Season would stand head and shoulder
above any other hotel, bar or restaurant from
Kashmir to Kanyakumari.
I strongly recommend
every Mumbaiker or anyone visiting Mumbai to choose
this hotel for a glass or a bottle of wine at the
most respectable prices. I would also highly recommend
Sauvignon Blanc 2007 Saint Clair from New Zealand,
at Rs. 2800 a bottle. Don't forget that Mumbai has
the painful 200% excise duty too, and this hotel
pays an additional customs duty of 160% as well!
When Vishal Kadakia of Wine Park told me last Saturday
that the Sauvignon Blanc I tasted at J W Marriott
with the owners of Saint Clair was selling at Rs.
2800 at this newly opened hotel, I made quick mental
calculations. The gross profit margin would be around
40%- definitely less than 50%. I decided to rush
to the hotel and check out the prices for myself.
And I am glad I did!
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| Andrew De Brito, Director
F & B of Hotel Four Seasons |
The hotel has had a soft opening earlier in the
week. The Italian Restaurant Prato had just opened
and the Indian Restaurant San:Qi was to open the
next day. There was a private party being hosted
by the Swiss General manager Armando Kraenzlin who
is also the Regional Vice President. That would
also mean that Andrew De Brito, Director of Food & Beverage
would also be busy with the fiesta. But I had to
check out the price list.
Fortunately, the very first man I ran into was
Andrew who was shuttling between welcoming guests
to the Prato and the San:Qi which is practically
outside the main hotel and has a separate entrance,
without entering the lobby. Andrew is a Malaysian
of Indian origin who worked in the Maldives property
of Four Seasons before coming here over a year ago.
Soft-spoken and unassuming, the young F & B
Director is very proud of the wine prices at the
hotel. Make no mistakes about the quality of the
restaurants and the hotel. Let me first predict
that this will soon be a page 3 destination. In
fact, I wasn't surprised when Rajeev Samant, owner
of Sula walked by as I was doing the 'audit' of
the wine list.
Prato is a fine dining restaurant where a dish
can cost as much as Rs.1300 and the Primi Piatti
can be as expensive as Rs.1100. The chef's menu
seems to be the only reasonable choice at Rs.3500
and the surprise menu at Rs.4200 does look mysterious.
Therefore, it is a pleasant surprise that you can
find Bruno Paillard Champagne for Rs. 5000 a bottle.
Even a Merlot, Chateau de Francs which retails for
Rs. 1540 has been priced at Rs.2500 with a mark
up of a high 60%!
The wine list is rather limited right now, but
as Andrew explains it, 50 labels are to be added
in a day or so. The hotel already has a wine-by-the-glass
policy with wines as low as Rs. 380 for a 150 mL
glass of Italian Pinot Grigio (don't forget to curse
the Excise department for the 200% excise duty while
sipping), a Chianti at Rs.500. I would recommend
a glass of Chateau Meyney Cru Bourgeois at Rs. 800
to any red wine lover-especially the Bordeaux kind.
Just as in Shangri-la at Delhi, the prices for
each glass have been priced exactly a fifth of the
bottle. The Rs. 5000 Champagne can be had for Rs.990
a glass. Though it does not beat the fantastic price
of Rs. 450 a glass of VCP at Shangri-la but the
extra duties of 360% that the hotel pays, make you
commend the hotel.
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| Provintech machine for by-the-glass
wine service |
The wine-by-the-glass which incidentally the Indian
Wine Academy has been recommending to the hotels
for the last 4 years as a bare necessity to encourage
new drinkers to try out different wines, has been
made possible by a 12-bottle French dispenser Provintech
from France. The Paris-made product is not as sleek
and sophisticated looking as the Italian equivalent
but is adequate in keeping the wine fresh and easily
dispensable and might even be cheaper. In any case
this is the standard machine being deployed by various
Four Seasons properties, Andrew tells me.
What are the challenges he has faced so far in
the wine programme? "The biggest problem has
been the storage at the distributors' end",
says he. You cannot imagine the pathetic conditions
of storage where 32 or even 34 ° C are more
the rule than the exception with most distributors.
One of the perennial problems apart from high taxes,
this one factor alone in which the total chain including
the distributors and the consumers, is weak. They
still believe that storing the bottles horizontally
in a corner of the house or the warehouse with an
ambient temperature of 35° C is good enough.
Armando Kraenzlin who joins us for a while in the
meantime, has been in the hotel industry for 20
years and has also come here from the Maldives property.
'Whenever we go out to restaurants here, we found
people drinking beer. So we decided to keep the
wine prices extremely low so a guest can automatically
order a bottle of wine with the meals,' he said
when I asked him how they could afford to keep the
profit margins so low when the other hotels could
not afford to keep them less than 500%.
Is it a marketing gimmick? A lolly for the hotel
opening? A loss leader? An example of leadership
by action? We shall find out as the hotel starts
chirping very soon. Till then, enjoy the reasonable
priced wines and support them as they are paying
full customs duties too. Who knows, they might pass
on the benefits to you when the duties are waived
based on their foreign exchange earnings?
At an average gross profit margin of less than
50%, the hotel deserves kudos and an 'Oscar' for
this category. Are other 5-stars in Mumbai listening?
Subhash Arora
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